Case Sharing 

Well Born Real Estate Management Limited

Strive for Excellence in Service Quality

Industry: Property Management
Service: Award & Assessment

Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management service as target.


To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.

Project Scope

  • Conduct gap analysis and identify room of improvement against   industry norms, international benchmarks and HKMA Quality Award assessment criteria

  • Benchmark operational effectiveness and performance with that of previous winners

  • Communicate with management team on operational improvement priorities, objectives and needs

  • Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements

  • Provide training programme and practice to minimize gaps between company situation and award criteria


  • Improved efficiency and quality by enhancing staffs’ quality and productivity through training

  • Improved quality strategies to enhance customer satisfaction

  • Successfully acquired HKMA Quality Award

Copyright © 2020 TQM