Strive for Excellence in Service Quality

Industry: Property Management Service: Award & Assessment

Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management service as a target.

To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.

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Project Scope

• Conduct gap analysis and identify room for improvement against   industry norms, international benchmarks and HKMA Quality Award assessment criteria

• Benchmark operational effectiveness and performance with that of previous winners

• Communicate with the management team on operational improvement priorities, objectives and needs

• Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements

• Provide training programme and practice to minimize gaps between company situation and award criteria

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Achievements

• Improved efficiency and quality by enhancing staffs’ quality and productivity through training

• Improved quality strategies to enhance customer satisfaction

• Successfully acquired HKMA Quality Award

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