Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Well Born Real Estate Management Limited
Strive for Excellence in Service Quality
Industry: Property Management
Service: Award & Assessment
Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management service as target.
To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.
Project Scope
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Conduct gap analysis and identify room of improvement against industry norms, international benchmarks and HKMA Quality Award assessment criteria
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Benchmark operational effectiveness and performance with that of previous winners
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Communicate with management team on operational improvement priorities, objectives and needs
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Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements
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Provide training programme and practice to minimize gaps between company situation and award criteria
Achievements
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Improved efficiency and quality by enhancing staffs’ quality and productivity through training
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Improved quality strategies to enhance customer satisfaction
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Successfully acquired HKMA Quality Award