Case Sharing
Well Born Real Estate Management Limited
Strive for Excellence in Service Quality
Industry: Property Management
Service: Award & Assessment
Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management service as target.
To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.
Project Scope
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Conduct gap analysis and identify room of improvement against industry norms, international benchmarks and HKMA Quality Award assessment criteria
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Benchmark operational effectiveness and performance with that of previous winners
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Communicate with management team on operational improvement priorities, objectives and needs
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Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements
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Provide training programme and practice to minimize gaps between company situation and award criteria
Achievements
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Improved efficiency and quality by enhancing staffs’ quality and productivity through training
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Improved quality strategies to enhance customer satisfaction
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Successfully acquired HKMA Quality Award