Well Born Real Estate Management Limited

Strive for Excellence in Service Quality
Industry: Property Management Service: Award & Assessment

Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management service as a target.

To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.

Project Scope

Conduct gap analysis and identify room for improvement against industry norms, international benchmarks and HKMA Quality Award assessment criteria
Benchmark operational effectiveness and performance with that of previous winners
Communicate with the management team on operational improvement priorities, objectives and needs
Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements
Provide training programme and practice to minimize gaps between company situation and award criteria

Achievements

Improved efficiency and quality by enhancing staffs’ quality and productivity through training
Improved quality strategies to enhance customer satisfaction
Successfully acquired HKMA Quality Award

Process Improvement