Case Sharing

WATER SUPPLIES DEPARTMENT

Industry: Government/ Public Utility

Service: ISO Management System

Water Supplies Department (WSD) is one of the most important departments under the Development Bureau of the HKSAR Government, providing reliable and adequate supply of wholesome portable water and sea water to Hong Kong citizens. In the past few decades, WSD actively sought for improving their service and quality through conducting different improvement project. TQM is one of the consultancy firms to assist WSD to improve continuously.

ISO 9001

ISO 50001

ISO 55001

Design and Implementation of Energy Management System (ISO 50001)

 

Project Scope

  • Review the existing energy management practices in various divisions (M&E/Maintenance, M&E/Projects, Operations Branch) of WSD

  • Arrange ISO 50001 EnMS Awareness Briefing

  • Establish an energy baseline for the Department using the information in the Energy Review, considering the past data already gathered by the Energy Management Team

  • Propose a certification scope statement to the Certification Body for ISO 50001 Certification for WSD

  • Prepare an EnMS Manual, new EnMS specific procedures and revise the IQMS Manual and procedures as appropriate to address all ISO 50001 EnMS documentation requirements

  • Assist to develop EnMS promotional campaigns for the whole WSD, to increase the awareness on the benefits of the EnMS, the implementation timetable, and audit & certification arrangement

Achievements

  • Identified areas of significant energy use

  • Reviewed the current procedures, checklists, record forms and reports regarding energy management, streamlined and incorporated them into the EnMS documentation system

  • Assisted the WSD EnMS Internal Auditors to conduct the first EnMS Internal Audit, prepared an Internal Audit Report and followed up on the observations and non-conformities found in the audit through the Corrective and Preventive Actions Procedure

  • Assisted WSD to carry out corrective and preventive actions to ensure full compliance with ISO 50001

  • Provided recommendations for continual improvement of the EnMS

  • Assisted WSD to obtain ISO 50001 certificate

Design and Implementation of Quality Management Systems (ISO 9001)

 

Project Scope

  • Provide consultancy service in 8 Divisions of WSD

    • Project Management Division

    • Design Division

    • M&E Maintenance & M&E Projects Division

    • Supply and Distribution Branch - Main Bursts and Leaks Function

    • Supply and Distribution Branch - Leak Detection Function etc.

  • Review the existing systems and identify gaps against ISO 9001 requirements

  • Design new documents and management system according to ISO 9001 and management expectation based on findings of the review

  • Implement ISO 9001 quality management system

  • Later on, assist WSD to consolidate & incorporate ALL the core functions of WSD and established a new process

Achievements

  • Provided consultancy service in 8 Divisions of WSD and ALL achieved ISO 9001 certifications with ZERO non-conformance

  • Then, ssisted WSD to incorporate ALL the core functions into an IQMS in compliance with ISO 9001

    • Headworks Function

    • Distribution Function

    • Water Quality Control Function

    • Mechanical & Electrical Maintenance Function

    • Customer Complaint on Water Supply Handling Function etc.

  • Simplified internal process, further enhanced productivity and efficiency

 

Design and Implementation of Asset Management System (ISO 55001) 

 

Project Scope

  • Assess WSD’s current capability in asset management

  • Designed Asset Management System (AMS) tha fits WSD’s functional requirements and operational needs as well as the strategic directions of the organization

  • Established and Implemented AMS for all surface assets and Mechanical and Electrical (M&E) assets 

Achievements

  • Reviewed the current procedures, checklists, record forms and reports regarding asset management, streamlined and incorporated them into the current documentation system

  • Assisted WSD to carry out corrective and preventive actions to ensure full compliance with ISO 55001

  • Provided recommendations for continual improvement of the AMS

  • Assisted WSD to obtain ISO 55001 certificate

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